Ordinia IT

Terms of Service

Last updated: 16th May 2026

These Terms govern the use of the Ordinia platform (the “Service”) and the ordinia.net website.

1. Service provider

The Service is provided by:

Albert Kweku Ogoe Via don Bonsignori, 156, Prevalle, Brescia, Italy VAT number: IT 04653400988 Email: support@ordinia.net

Hereinafter also “Ordinia” or “we”.

2. Description of the service

Ordinia is a multi-tenant SaaS platform that provides small Italian food businesses (pizzerias, gastronomie, bakeries, and similar) with a branded webstore, a WhatsApp ordering flow, Google Business Profile integrations, and ancillary features such as a “scratch card” (gratta e vinci) for customer retention.

The ordinia.net site is the institutional site of the platform. Commercial services are provided to customers (restaurants) under a separate subscription contract.

3. Parties

For the purposes of these Terms we distinguish:

  • Customer — the restaurant (or its legal representative) that subscribes to an Ordinia plan
  • End customer — the consumer who orders from the webstore or WhatsApp of a restaurant hosted on the platform
  • Visitor — anyone visiting ordinia.net without being registered

These Terms apply to all three parties, each as relevant.

4. Eligibility

To subscribe to an Ordinia plan, the Customer must:

  • Be a legal entity or sole trader duly registered with the Italian Business Register (or an equivalent EU registry)
  • Have legal capacity to contract
  • Operate in the food service or hospitality sector

Visitors and End customers are not subject to eligibility requirements beyond those provided by law.

5. Account and authentication

Administrator accounts are created exclusively via Google OAuth. We do not use passwords. The Customer is responsible for the security of their Google account and for proper management of permissions within their organization.

The Customer is responsible for all activity carried out through their account.

6. Fees and billing

The available plans (Starter, Pro, Scale) are detailed during the subscription process. Fees are published at the time of subscription and may be modified with 30 days’ notice.

Billing is monthly. Payment is due within 7 days of invoice receipt. Late payments may result in suspension of the Service following formal notice.

One-time setup fees are non-refundable once tenant activation is complete.

7. Customer obligations

The Customer agrees to:

  • Use the Service in compliance with Italian and EU law
  • Not upload illegal, defamatory, fraudulent, or rights-infringing content
  • Fulfill privacy notice obligations toward their End customers (the Customer is the data controller for data collected through their webstore)
  • Comply with tax and sector regulations (food hygiene, HACCP, allergen disclosure under EU Regulation 1169/2011, etc.)
  • Keep contact and billing information up to date

8. End customer obligations

The End customer agrees to:

  • Provide truthful contact details when placing an order
  • Not use the Service for fraudulent purposes
  • Comply with the sale conditions published by the individual restaurant

9. Intellectual property

The software, source code, trademarks, and design of the Ordinia platform are the exclusive property of Ordinia (or its licensors). The subscription contract grants the Customer a non-exclusive, non-transferable, revocable right of use.

Content uploaded by the Customer (menus, photos, descriptions, etc.) remains the property of the Customer. The Customer grants Ordinia a non-exclusive, royalty-free, revocable license, limited to what is necessary to provide the Service.

10. Service availability

Ordinia commits to maintain the Service available with a target service level of 99% monthly, excluding scheduled maintenance windows and force majeure events. We do not guarantee total absence of interruptions.

11. Limitation of liability

To the extent permitted by law, Ordinia’s aggregate liability to the Customer for any cause arising from use of the Service is limited to the amount paid by the Customer in the 12 months preceding the event.

Ordinia is not liable for:

  • Indirect losses, lost profits, loss of opportunity
  • Content uploaded by the Customer or third parties
  • Interruptions caused by third-party providers (Hetzner, Google, Meta, etc.)
  • Consequences arising from changes to third-party APIs (WhatsApp Cloud API, Google Business Profile, etc.)

Nothing in these Terms excludes or limits liability for willful misconduct, gross negligence, or other matters that cannot be contractually limited under mandatory law.

12. Termination

The Customer may terminate the subscription at any time with effect at the end of the current billing period, without need for justification.

Ordinia may terminate the contract in case of:

  • Non-payment exceeding 30 days from due date
  • Material breach of the obligations under section 7
  • Use of the Service for unlawful activities

Following termination, Customer data is retained for 30 days for export purposes, after which it is deleted, save for legal retention obligations.

13. Changes to the Terms

Ordinia may modify these Terms with 30 days’ notice sent by email to the tenant administrator. Changes take effect at the end of the notice period. A Customer who does not accept the changes may terminate without penalty.

14. Governing law and jurisdiction

These Terms are governed by Italian law. For any dispute arising from these Terms, the Court of Brescia - Ordinia di Albert Kweku Ogoe has exclusive jurisdiction, except where the law provides for a mandatory consumer-protection forum.

15. Contact

For questions about these Terms or the Service: support@ordinia.net